After-sales relationship development skills.docVIP

 PAGE \* MERGEFORMAT 5 After-sales relationship development skills After-sales service is the technological content of products increased, the product of highly developed market economy. In the fierce competition, businesses will not only be the product itself, the corresponding value of the services will be available to consumers. In China, the concept of after-sales service will soon rise, merchants seem to want to do ‘money, goods 2 Hul’ deal, forced to engage in after-sales service refused to concede defeat. Only far-sighted enterprises, realized after-sales service, and that such acts on behalf of customers (customer) relationship of strategic significance. Have a group of stable, loyal customers, the real competition in the enterprise in the future cornerstone of invincible. To say too abstract, or give a concrete example. The real estate industry in the foreseeable a historical period, China’s economic development will be one of the pillar industries. With the steady increase in people’s spending power, with the gradual improvement of the market economic system, the mass consumer spending capacity of the property are gradually rising. Suppose you are a real estate agent, there is a young white-collar couples, through your service, will soon buy their first set of properties of life. This young couple in their future years, there are at least two to three sets of real estate acquisition potential. For you, which means that there are 4 to 5 times a real estate transaction service opportunities! That is, if you can live, and the couple’s after-sale maintenance of relations, they can steadily when a local gives you a few thousand to several million in return! This is the light of their own, if you understand the importance of this relationship, starting from the beginning of contacts, and actively and carefully promote this relationship, if you have an ongoing, improved communication and planning, so that other people have been feeling under the attention a