Common cause of nursing disputes and countermeasures.docVIP

 PAGE \* MERGEFORMAT 10 Common cause of nursing disputes and countermeasures [Abstract] Objective: To investigate the causes of nursing disputes and preventive measures. Methods: A retrospective analysis of many years of practice problems, identify causes of nursing disputes triggered to develop preventive measures. Results: The main reasons for nursing disputes, including medical charges, service, professional quality, legal awareness, communication barriers. Conclusion: strengthening the legal system, safety education, enhance service awareness, regulate professional behavior, improve service, improve service quality, strengthen the nurse-patient communication is the key to reduce nurse-patient disputes. [Keywords:] nursing disputes, causes and solutions Care is an important part of medical work, and health are closely related to the safety and quality of care, nurses in clinical work and patient contact opportunities, long time, will inevitably be some contradiction or conflict, if not promptly handled, it will affect the hospital social image, increased job stress for nurses, both easily lead to mood swings, to work and the patient’s health will cause adverse effects, and even disrupt the hospital’s order [1]. Therefore, how to prevent nursing errors and accidents and improve care and technical operations and quality of care, to avoid disputes occur, nurses should pay attention to and discuss a problem, analyze and correct the causes and control of nurse managers is important work. 1 nurse factors contributed to the nurse-patient disputes 1.1 The old concept of service, services, poor awareness of the services not people see the concept of disease can not be with the medical model is changed, the lack of initiative, and believe that there is a patient to the hospital to ask for doctors and nurses can not take the initiative to provide assistance to patients, poor sense of service, resulting in “raw, cold, hard” attitude have occurred [2].