Hospital Medical Dispute Analysis and Countermeasures_0.docVIP

 PAGE \* MERGEFORMAT 8 Hospital Medical Dispute Analysis and Countermeasures [Keywords:] medical malpractice; cause analysis; preventive measures In recent years, people’s legal consciousness and self-protection awareness gradually increased, the incidence of medical disputes is rising, as hospital managers face a major challenge. How to prevent and eliminate the occurrence of medical malpractice, a hospital management at all levels important work, the actual situation for the general hospital, the sections of the examination, treatment, operation has its particularity, referral of patients more often, treatment for a long time, occurs when the patient does not understand the medical dispute, now nearly 3 years in our hospital’s medical disputes were analyzed. 1 of complaints 1.1 The complaint was decreasing year by year through the patient access to the registration of complaints in our hospital, 2005 to 2007 the total of 78 out-patient 000, 89 126, 112 135, disputes the number of cases were 89 cases, 76 cases, 68 cases showed a decreasing trend. 1.2 The complaint was increasing year by year through the patient access to our hospital complaints registered in 2005 and 2007, respectively the total number of 1,010 people hospitalized, 1200, 1325, disputes the number of cases were 12 cases, 25 cases, 28 cases were increasing year by year . 1.3 complaints against 66 doctors from a relatively wide range of complaints, complaints against the window cashier in 28 cases, staff complaints registered 20 cases of complaints against medical technicians in 20 cases, complaints internship training staff of 30 cases. Complaints of nurses in 12 cases, complaints against hospital infection in 5 cases, the other 8 cases. 2 Analysis of complaints and Analysis of hospital medical dispute and found the attitude of medical staff is the main cause of medical disputes, followed by the medical fee dispute, the medical service quality, people-oriented service phi