Human services application in the clinic Desk.docVIP

 PAGE \* MERGEFORMAT 6 Human services application in the clinic Desk Of: Yang Canqiong, Jin Hang red, Zhang Hui, Yang Liping [Keywords:] human services, outpatient service desk, application With improved quality of life, health awareness increases, requirements for medical services is also rising, want a full range of health services and acquire useful knowledge, so that units in the outpatient clinic Vaccine Immunol triage, consultation, coordination relationships playing an increasingly important role [1]. our hospital is a medical treatment, teaching, scientific research as one of the top three hospitals a comprehensive and continuously improve the way health care services, people-oriented, and actively promote the “patient-centered” human services to improve human services hospital quality. the so-called human services to patients in the hospital treatment, care at the same time, provide patients with spiritual, psychological and emotional services satisfy the needs of patients with diseases other than. clinic is an important hospital component of the first line of medical work is the main window for the community, not just for out-patient work desk prompt diagnosis and treatment of patients, more importantly, closer to the distance between doctors and patients, significant improvement in nurse-patient relations, enhance the care quality human services. A standardized dress code, emphasizing etiquette Desk Nurses at work groom and warm and sincere attitude, language, mild warm, polite manners, norms dress, makeup posts and keep smiling, uniform hair, uniform dress, wrap with eye-catching, “Vaccine Immunol enthusiasm for your service” red ribbon, visually reduce the hospital patients and nurses fear and strangeness. also nurses sitting, standing, walking posture, treatment and other aspects of the etiquette training. 2 to improve nursing quality, standardized service behavior Outpatient care services must be user-friendly means for