Infusion Care Complaints Analysis and Countermeasures.docVIP

 PAGE \* MERGEFORMAT 9 Infusion Care Complaints Analysis and Countermeasures [Abstract] infusion is commonly used in patients in the outpatient clinic of the treatment, a careful analysis of the problems in the transfusion process, find out why, is the manager there is leakage, or services not in place. Managers can gain a lot of information, be inspired cause thinking, more rational system revised to improve the quality of care and improve care standards. [Keywords:] infusion; care complaints; analysis; Strategy With the improvement of social and legal levels, increasing people’s educational level and self-protection awareness has increased, the quality of health care services require higher and higher. Therefore, the growth in demand for nursing and patient care services to improve the quality difference between the increasingly apparent, nursing disputes have also continued to increase. outpatient infusion used as a hospital outpatient care, has become nurse-patient conflicts and disputes in a relatively high probability areas, and often become the focus of social attention of the media, become the Hospital Improvement window image, harmony patient, the focus of nurse-patient relationship and difficulties. a careful analysis of patient care in hospitals in the outpatient infusion causes of conflicts and disputes, and type of targeted measures, to take effective measures to improve patient satisfaction to prevent disputes, reduce conflicts occur, thereby reducing patient complaints outpatient infusion care, for maintaining the good image of the hospital is essential. this. the author of the hospital room since 2007 occurred in various types of outpatient infusion causes of conflicts and disputes, the process , characteristics were compared, with this preliminary research, exploration, reported as follows. 1 Clinical data 1.1 General Information Office of the clinical data about patients from the outpatient and emergency records of complaints, c