Keep their distance from- Non-mainstream-service.docVIP

 PAGE \* MERGEFORMAT 7 Keep their distance from: Non-mainstream-service At the end of 1996, a department store called the world are in Beijing Wangfujing Street shops opened at the same time, a new service means a non-mainstream-service in the capital was born. What is a non-mainstream-style service? Now let us take a look at all the specific practices of the World Bar. The store’s shopping guide staff service requirements of the Code: customer come to Shi Du, shopping guide came up smiling staff can not take the initiative to say hello, we can not keep a close eye deals forthrightly with the customer’s gestures. When the customers do not need to, you should keep hands feet kept buried stacking shelves, merchandise, never let customer service personnel feel there is the inconvenience in the next; and a stare a little when the customer hands, and also twinkling of an eye to their sides, to provide accurate and extensive expertise. From the practice of all world we can see that non-mainstream-service, in essence, is a kind of ‘stealth service’ approach, that is shopping guide personnel should play down his existence, to avoid influencing the customer buying behavior, so as to customers to create a relaxed, comfortable shopping environment. Non-mainstream-style service and the current service mode is incompatible. The current service mode is called marketing-service (also known as extrusion-service), its core is the smiling service, active shopping guide. Shopping experience as long as people have varying degrees of feelings of fear, some may still vividly remember the situation: When you’re outside the store, shopping guide and Miss initiative, enthusiasm Ying Hou you, lest you slip away ; When you enter the store, shopping guide and Miss slavishly followed behind you; when you are free to browse and watch all kinds of commodities, the shopping guide you miss turns to consult: ‘Mr. (Ms.), what you want something? ‘; When you try on a piece of clothes, shopping