Keep the customers face - should keep in mind at any time.docVIP

 PAGE \* MERGEFORMAT 8 Keep the customer’s face - should keep in mind at any time Society for the customer to save face is to communicate with customers in a basic principle. Your face every time to someone else, it may add a friend, every time you split a face, it may add an enemy. [Chao Teacher: Made Easy] “Face” is the Chinese people as a typical social psychological phenomenon, “face” often dominate and regulate the social behavior of the Chinese people. As a sales industry, in order to improve their sales performance, we must take full account of the customer “face” . Sales terminal in the distribution chain and directly with clients, the quality of its service quality and marketing performance are closely related. From the foregoing, the Chinese people’s “face” self-control and regulating the social behavior of sales staff to improve service quality, we must learn to work with clients, a real customer focus throughout the idea, to give full consideration to the customer “face”, but also consider the peer’s face, the use of “face” of the active role to create value and wealth. Sale of goods, the sales staff is accused each other of the most taboo, disputes with customers, sales staff must be security for the customer “face.” There are so many people know they are wrong, but refuses to admit, the underlying ideology is In order to preserve “face.” customers do not face accusations does not conflict with customers, lower the tone of their own, always polite, modest, humble, this does not mean inferior, but an art of communication. All in all, we should face as the customer is our own face, like, love love our customers face is face. [Chao Teacher: Case Study] Taylor Lumber Company of New York City, the sales staff Crowe, because “customers face to face accusations error”, are many profound lessons. He said: “How many times have taken a disadvantage, so I realize what a person accused of the customer is ridiculous thing. you can win the debate,