喜来登(Sheraton)酒店房务部楼层主管岗位职责.docVIP

Sheraton HotelJob Description喜来登集团酒店岗位职责Position: Floor SupervisorGrade: 4职位：客房主管级别：Department: HousekeepingDivision: General Manager部门：管家部隶属：Report to: Asst. Exe. Housekeeper管辖：客房部服务员上级：行政助理管家Prepared by: Exe. HousekeeperApproved by:拟稿：行政管家批准： Last Update:  TIME \@ M/d/yyyy 5/4/2017 PAGE:  PAGE 3/3 Job Summary: Responsible for cleanliness and service on assigned guest room floors during shift. 岗位概述： 当班时负责所分配的楼层的清洁及服务Duties Responsibilities: Responsible for assigned floors and guest rooms during shift Work closely with the Reception to ensure correct room status at all times. Ensure highest standard of cleaning in assigned areas Ensure guest privacy is respected when DND status is displayed Supervise turndown service Responsible for strict key control Inspect regularly guestroom corridors and public areas Report maintenance issues promptly to Engineering Ensure compliance of Lost Found procedures Keep floor linen rooms neat and tidy Monitor productivity of the unit Prevent and resolve grievances Resolve disputes Discipline staff when necessary Check Housekeeping associate’s grooming, personal hygiene and appearance Assist with the preparation of associate’s duty roster Facilitate multiskilling Assist with staff training and development Provide ongoing advice and support to associate’s under your supervision Supervise associate’s performance Provide one to one instruction to staff members when required Deliver high quality service to guests Ensure guest needs and reasonable requests are met Seek opportunities to continually improve guest service, by reporting guest comments Take appropriate action to resolve guest complaints Promote the hotel and Sheraton products and services Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests Adhere to the hotel’s security and emergency policies and procedures Log security incidents and accidents in accordance with ho