商务职场英语_Unit_2.ppt

ACTIVITY 2.3 Write a description of the following pie chart, which shows the total retail sales for seven types of products in a large UK department store for 2006. Comment on the figures. 1 In your notebook, draw a line graph, a pie chart, or a bar chart to illustrate the data in the following chart. 2 ACTIVITY 2.4 Read and complete the sentences with the correct prepositions. Key 1 1. Door- _____ -door selling is less common than it once was. 2. Mail-order buying _________ catalogs is still a popular way to shop. 3. In direct-mail selling, the approach to the customer is ____ mail. 4. Telemarketing involves sales solicitation ____ the telephone. 5. Many products are sold through paid programming ____ TV. to through by on over In your notebook, write examples of products or services that are (or were) typically sold via each of the sales methods mentioned above. 2 ACTIVITY 2.5 Complete the text with the verbs in the box. 1 Writing a Letter of Complaint 1. ________ your name, address, and home and work telephone numbers. 2. ________ your letter if possible. If it is handwritten, make sure it is neat and easy to read. 3. ________ your letter brief and to the point. Mention all the relevant information about your purchase, including the date and place where it was bought and any information about the product such as serial or model numbers. Type State Include Keep Avoid Save Send Include Type Keep Key 4. _________ exactly what you want done concerning the problem and say how long you are willing to wait to have it resolved. Be reasonable. 5. _________ all documents relating to the problem but be sure to send copies, not originals. 6. _________ using an angry, sarcastic, or threatening tone. The person who reads it was probably not responsible for the problem but they may well be able to help you to resolve it. 7. _________ a copy of your letter for your records. Type State Include