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Communication Enabled CRM
Editorial
DruLavigne,ChrisMcPhee
CommunicationsEnabledApplications:
BuildingValue,notMonetisingAPIs
CraikPyke
HowtoAddValuetoyourBusinesswith
CEA:APracticalApproach
DanielCardenas
InspiredbyOpenSourceandCEAs:The
FutureofCollaborativeHealthcareDelivery
inCanada
AndrewCeponkus
CommunicationEnabledApplications:
WhataretheIPConsiderationsfor
PlatformProviders?
PatrickOHalloran
IntegratingthePowerofOpenSource
TelephonywithWeb2.0Technology
Jean-PierrePoulin
CommunicationsEnabledCustomer
RelationshipManagement
EliasMajic
RecentReports
Newbytes
May
2010
UpcomingEvents
Contribute
May2010
Editorial
Dru LavigneandChrisMcPheediscuss the editorial theme
ofCommunicationsEnabledApplications.
3
5
Communications Enabled Applications: Building Value, not
MonetisingAPIs
CraikPyke,SeniorTechnicalArchitectatNortel,examinesthe
shiftintraditionaltelecommunicationsbusinessmodels.
PUBLISHER:
TheOpenSource
BusinessResourceisa
monthlypublicationof
theTalentFirstNetwork.
Archivesareavailableat
thewebsite:
How to Add Value to your Business with CEA: A Practical
Approach
Daniel
Cardenas,
Software
Architect
at
Rezact
Inc,
demonstrates how a small company improved customer
serviceandincreasedoperationalefficiencybyimplementing
communicationenabledapplications.
11
http://www.osbr.ca
EDITOR:
DruLavigne
dru@osbr.ca
Inspired by Open Source and CEAs: The Future of
CollaborativeHealthcareDeliveryinCanada
Andrew Ceponkus, a project manager within IBM’s Tivoli
Provisioning Manager Quality Assurance team, provides an
overview of lessons learned from an investigation of
collaborativetelehealthsystemsdeliveryinCanada.
17
26
29
33
ISSN:
1913-6102
Communication Enabled Applications: What are the IP
ConsiderationsforPlatformProviders?
Patrick OHalloran, a Staff Design Engineer with Xilinx Inc.,
presents the key licensing considerations when using CEA
buildingblocks.
ADVISORYBOARD:
ChrisAniszczyk
TonyBailetti
LeslieHawthorn
ChrisHobbs
Integrating the Power of Open Source Telephony with Web
2
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