饭店服务英语〔第二版〕.doc

Part IV English for other Departments Other Departments: Unit 25 Business Center Contents Background Information: The Business Center is a “shop window” of a hotel. The Business Center staff’s efficiency and personality are of great importance to the realization of the hotel’s aim. They seem to do it alldelivering mails, dealing with the telephone problem, sending a fax, booking tickets and so on. Many business centers now have the EDI services such as E-mail, etc. some hotels even have computes on loan to let the business guests use the computer or have their own portables connected to the net. In order to fulfill these tasks, the staff must have a neat and smart appearance, good manners, adaptability, knowledge of languages and a head for figures. The most importance of all the qualities is a real liking for people and a warm desire to help them with their business tasks. 商务中心借用表 II. Useful Expressions II. Useful Expressions III Translation. 1. Work in groups to translate the following into Chinese: While making IDD call, first, please dial the hotel long distance call code 0, then international prefix, followed by the country code, dial the code, and finally, dial the expected telephone number. 2.Work in groups to translate the following into English: 1.您要什么规格的纸复印？ 2.您要发什么电报，普通的还是加急的？ 3.我们宾馆对收进的传真是要收费的。 4.对不起，a name=baidusnap0/a明天/B的票售完了。下星期一晚上的票还有一些。 5.让我帮您查查时刻表。 Suggested translation: What size of paper would you like for copying? What kind of telegram do you want to send, ordinary or urgent? The incoming fax is charged in our hotel. I’m sorry. There aren’t any tickets left for Sunday. But I can get you some for next Monday night. Let me look up the timetable for you. IV. Group task Role-playing. Guest: You want to send a fax and copy some contracts. Clerk: You ask him where the fax will be sent and how many copies he wants. V. Homework Make up a dialogue in pairs based on the given situation. The guest calls the Business Center to book two tick