业主、客户投诉处理工作程序.doc

业主、客户投诉处理工作程序 业主、客户投诉处理工作程序提要：相关部门进行处理，并填写《客户投诉处理单》后返回物业部 业主、客户投诉处理工作程序 1．适用范围 本工作程序适用于业主/客户投诉工作处理。 2．工作程序 物业部受理客户投诉（口头或书面形式）。 物业部将投诉内容记录在《投诉记录表》、《客户投诉处理单》上。 物业部提出整改意见，交相关责任部门处理。 同时上报总经理办公室，监督处理过程。 相关部门进行处理，并填写《客户投诉处理单》后返回物业部。 物业部联系客户，跟进对处理结果的意见，填写《投诉跟进回访记录表》。 物业部将投诉相关文件备案。 物业部每月对投诉情况进行统计，并填写《投诉情况分析记录表》上报总物业经理。 3．记录和保存 物业部保存 《客户投诉处理单》、《投诉记录表》、《投诉跟进回访记录表》-永久保存 4.附录 《客户投诉处理单》 《投诉记录表》 《投诉跟进回访记录表》 《业户投诉处理流程图》 《投诉情况分析记录表》 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education servic