供水公司客服部服务提升年活动学习计划.docVIP

供水公司客服部服务提升年活动学习计划 供水公司客服部服务提升年活动学习计划提要：热线调度班：熟知各部门工作流程和职责，调度相关知识及接线员服务规范语言 来自地产E网 供水公司客服部服务提升年活动学习计划 根据公司服务提升年活动实施方案，结合部门工作实际，特制定以下学习计划： 一、学习形式： 1、部长班长集中学习，逐条分解服务提升年活动方案中本部门的工作职责，制定出相应的工作细则，与绩效考核挂钩。 2、班长组织班组成员根据本岗工作职责，有针对性的进行学习。 3、组织开展以提升服务水平的岗位技能劳动竞赛。 4、根据实际情况对员工分批、分期进行讲解培训。 二、学习内容： 共性部分： 1、公司开展服务群众提升年活动实施方案。 2、首问负责制、岗位文明规范用语以及礼仪方面的学习。 业务部分： 1、营业大厅：本岗位业务知识（票据管理，收款、送款等），注意文明礼貌用语的使用以及礼仪方面的学习； 2、热线调度班：熟知各部门工作流程和职责，调度相关知识及接线员服务规范语言，重点加强解答各种涉水问题的技巧； 3、用户发展：熟练掌握新发展用户的接水流程及审批程序，继续做好用水性质的入户实地查看及整理工作； 4、微机班：加强学习微机操作知识，提高班组成员专业技术能力； 5、信息中心：加强计算机软件、硬件、数据库及各类服务器相关信息技术的学习。 分享： 来自地产E网 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system,