别墅业主收送洗衣服务操作规程.doc

别墅业主收送洗衣服务操作规程 别墅业主收送洗衣服务操作规程提要：私人管家收到服务中心通知有业主需要收取洗衣时：应重复需要收取衣服的房号、时间以及客服员工的姓名或工号 更多内容源自绿化 别墅业主收送洗衣服务操作规程 1．0目的 为了能够更好的为XX别墅业主提供良好的服务，体现五星级酒店式的尊贵，特制定该规程。 2．0适用范围 适用于服务中心为业主提供收送洗衣的操作 3．0管理职责 私人管家负责上门收取业主衣物，并仔细检查衣物情况。 4．0定义 无 5．0规程 服务特性：认真、细心 当私人管家收到服务中心的信息有别墅业主要收取洗衣时，必须注意： 私人管家收到服务中心通知有业主需要收取洗衣时：应重复需要收取衣服的房号、时间以及客服员工的姓名或工号，并做好相应的记录。 依照所记录的时间、地点按时达到业主家里去收取洗衣。 到达地点时应先敲门报身份：您好！我是XX别墅私人管家，是来收取您的洗衣，请问可以进来吗？得到业主的允许才可以进入。 收取衣服后应在现场清点衣服的件数，口袋是否有物品，并要对衣服进行检查，看衣服是否有破损、脱线、掉扣、染色等，做好记录，让业主在洗衣单上签名确认。 问清楚业主户是要普通洗还是加快洗，普通洗衣48小时取，加快洗衣24小时取，加快洗衣需加收50％的加快费，然后在记录本上注明。 按照记录单上的价格进行收费。 记录单为一式叁联，业主一联，财务一联，洗衣单位一联，业主取洗衣时凭记录单领取，原则上记录单不记名。 离开时应用礼貌用语与业主道别。 洗好的衣服业主可以自己到洗衣店领取，也可以由私人管家代送。 业主也可以自行将洗衣送至洗衣店，运作程序相同。 接口部门： 服务中心\财务 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX studen