fo-am-001-duty check list.docVIP

STANDARD OPERATING PROCEDURES Subject : Duty Check List Effective Date : October 1, 2007 Policy No : FO-AM-001 Issued by : FOM Page : 1 of 3 Approved by : GM Distribution : Senior Management HR : Associates Concern Morning Shift Handover from the previous shift on any outstanding matters to be followed up. Review all arrivals and check the profile of repeated guests for any special requests; previous incidents. Check the following: The Hotel Status The Room Status Review the Arrival list and Departure List VIP Room Status Conduct to the FO associates morning briefing and give directions for the day’s business activities. 6. Check Room Discrepancies Report 7. VIP Room Inspections Monitor Front Desk, Guest Services, and Concierge performance Follow up on due outs. Hotel patrol for at least 2 times during the shift Lobby Stand By STANDARD OPERATING PROCEDURES Subject : Duty Check List Pages : 2 of 3 Policy No : FO-AM-001 Afternoon Shift Handover from the previous shift to follow up on any outstanding matters. Check the following: The Hotel Status The Room Status Review the Arrival list and Departure List VIP Room Status Attend to briefing and give directions for the day’s business activities. 4. Check Rooms Discrepancy Report. 5. VIP Room Inspections Monitor Front Desk, Guest Services, and Concierge performance Follow up on due outs. Hotel patrol for at least 2 times during the shift Lobby Stand by STANDARD OPERATING PROCEDURES Subject : Duty Check List Pages : 3 of 3 Policy No : FO-AM-001 Night Shift Handover from the previous shift to follow up any outstanding matters. Check on the followings: The Hotel Status The Room Status Review the Arrival list and Departure List VIP Room Status Trace reports Attend to FO associates briefing and give directions for the day’s business activities. Check Room Discrepancies Report. Check and verify Rate Discrepancies Report. Liaise with Night A