地产公司销售部电话接听要求.docVIP

地产公司销售部电话接听要求 地产公司销售部电话接听要求提要：回答客户提问应耐心，尽量将楼盘特点表达出来，并吸引客户来，适时邀请有兴趣的客户前来看楼，并尽量请客户留下联系方式 更多精品来自行政 地产公司销售部电话接听要求 1、接听电话时说话要按以下原则处理： A、在接电话时，首先要说：”您好，**花园；”然后再听对方问话； B、在打电话时，首先要说：”您好，请问是某某吗？”当对方回答后，再进入话题； c、如果对方打来电话找人时，应说：”请稍等”，如果要找的人不在，要说：”对不起，某某出去了或这时不在，请问有什么事，我是否可以代您转告”； 2、以排定的顺序接听电话，且语气缓和、普通话标准； 3、接听电话时应吐字清晰、流利，态度热诚、亲切、用语得当、语言简洁； 4、回答客户提问应耐心，尽量将楼盘特点表达出来，并吸引客户来，适时邀请有兴趣的客户前来看楼，并尽量请客户留下联系方式； 5、回答客户提问应按事实做答，不能对客户提供不实介绍； 6、回答时内容简明扼要，通话时间不宜过长； 7、电话中一些敏感的话题易采用婉转态度拒绝电话中解答或约时间邀请来电人到现场； 8、所有来电尽量留下电话，对于疑为是”市调或其他身份者”宜请来电者先留下电话。身份不清者，回答要慎重，尽量请来电者到场。广告商来电请其留下电话，再婉言谢绝； 9、认真填写客户来电记录单，记录客户需求及联系方式，以备跟踪； 10、来人来电记录表的填写要规范、真实反映情况，以便评估媒体效果；负责人于每天晚上下班前收存好，然后放置空白表格于接听区，并注明日期； 11、如无特殊情况，严禁拨打私人电话、长途电话、热线之类的声讯电话及工作无关的电话；如需要，须经经理同意、登记后方可；否者罚款10元并承担话费； Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ide