大厦物业工程部入室服务规范.docVIP

大厦物业工程部入室服务规范 大厦物业工程部入室服务规范提要：对客人投诉，要表示谢意和歉意；对不能解决的问题，要先道歉，再做温和耐心的解释并及时报告有关领导 大厦物业工程部入室服务规范 进入客户房间要先敲门，得到允许后方可进入。 对客人提出的询问自己不明白时不得擅自回答，应主动代客人查询。 注意仪容仪表、礼节礼貌，不准在客人面前装腔作势，态度傲慢。 不准在客人面前窃窃私语或高谈阔论。 对客人投诉，要表示谢意和歉意；对不能解决的问题，要先道歉，再做温和耐心的解释并及时报告有关领导。 不准在客人面前有抓头皮，抠鼻子，挖耳朵，剪指甲等不雅的动作。 工作时如需搬动客人物品时，必须先征得客人同意后再动。 在客人房间内工作时，一定要认真仔细，在可能造成污染或影响环境及物品时，一定要先通知客户，并做好必要的防护及保护，绝不能野蛮施工。 工作完成后及时清理现场，恢复原样。 进入客人房间工作，要有大厦工程部下发的工作单，维修完毕征得客人满意意见后方可离开。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people, educating people. Traditio