小区会所阅览室服务操作规程.docVIP

小区会所阅览室服务操作规程 小区会所阅览室服务操作规程提要：引领时要做出”请”的手势，将客人引导至阅览室，介绍各种书籍的摆放位置，请客人根据需要选取。根据客人情况开关相应照明及空调供应 小区会所阅览室服务操作规程 目的 明确阅览室服务作业的具体方法和步骤，以有效地控制阅览室服务过程，确保服务始终满足顾客需求。 适用范围 适用于zz城会所咖啡屋阅览室服务质量控制。 职责 会所咖啡屋服务员负责咖啡屋阅览室的服务及日常管理工作。 会所领班及主管负责日常工作的指导与监管。 程序要点 整理好场所环境卫生，书架上书籍归类摆放整齐。 客人光临，应向客人点头致意并问好，配合鞠躬（参见《通用礼仪手册》、《岗位礼仪手册》）。 引领时要做出”请”的手势，将客人引导至阅览室，介绍各种书籍的摆放位置，请客人根据需要选取。 根据客人情况开关相应照明及空调供应。 分钟巡场一次，了解客人是否有其他服务需求。 如发现杂乱现象，立即整理收拾，将物品摆放整齐。 如遇在室内大声喧哗者，应礼貌制止其行为，保证安静的阅读环境。 客人离开时，送客并致谢：欢迎您的再次光临！ 检查客人遗留物品，如有遗失及时追还客人，如来不及，应与领班联系。 及时清理书籍、桌椅等物品及卫生，查看书籍是否齐全、完整，及时归位。 当天工作结束后，整理当天营业情况，记录于《营业记录表》中。 支持性文件 《通用礼仪手册》 《岗位礼仪手册》 质量记录 无 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral edu