Optimization process to improve outpatient quality of patient.docVIP

Optimization process to improve outpatient quality of patient [Keywords:] hospital management, patient flow management Patient service is the first part of hospital services, but also the first patient evaluation of hospital window. Contact with patients, hospital out-patient department is the earliest and largest, the widest range of sectors. Meanwhile, the clinic is the work of medical treatment, health education, service support, work organization and management and many other intersecting multi-process, multi-link in the integrated system. Therefore, to optimize patient flow, adhere to the patient-centered, quality as the core, in order to benefit as the fundamental work to improve the management level of out-patient and treatment quality is very important. In our hospital was more than 30 million outpatient and outpatient in past 3 years, 26% average annual growth rate of development. Outpatients continues to increase for hospital outpatient management and patient a higher quality of service requirements, but also to the hospital Outpatient management of new opportunities and challenges. An outpatient procedure status Is the patient process of patients to the hospital as a whole. Process will directly affect all aspects of the hospital’s medical order and the quality of care. However, at present, the majority of our outpatient procedures have been followed the patients to the clinic - line - Registered - waiting - treatment - plan price - Payment - Hou check - check - and then treatment - and then designated price - and then pay - get the medicine - the treatment - such as circular pattern away from the hospital [1]. And because of this traditional mode of treatment are required to queue up every aspect of , there are the following drawbacks: 1.1 The clinic there “three long, one short” phenomenon Clinic in the traditional process model, the formation of a registration, treatment, examination of the three “peak.” Disease patients to see at