房地产案场销售代表接听电话规范.doc

房地产案场销售代表接听电话规范 房地产案场销售代表接听电话规范提要：通常客户在电话中会问及价格、地点、面积、户型、银行按揭等方面的问题，销售人员要扬长避短，在回答中将产品巧妙的融入 房地产案场销售代表接听电话规范 基本动作 *接听电话态度必须和蔼，语音亲切。一般主动问候”锦江御桂园，您好！”而后开始交谈。 *通常客户在电话中会问及价格、地点、面积、户型、银行按揭等方面的问题，销售人员要扬长避短，在回答中将产品巧妙的融入，电话内容应简练并及吸引力。 *直接邀请客户来现场具体了解。 *在与客户交谈中，设法取得我们想要的资讯： 第一要件，客户的姓名、地址、联系电话等个人背景情况的资讯。 第二要件，客户能够接受的价格，面积、格局等对产品具体要求的资讯。其中，与客户联系的方式最为重要。 注意事项 *销售人员正式上岗前，应进行系统培训，统一说辞。 *要了解我们所发布的所有广告内容，仔细研究和认真应对客户可能会涉及的问题。 *要控制接听电话的时间，一般而言，接听电话以2-3分钟为宜。 *电话接听适应由被动接听转为主动介绍、主动询问。 *约请客户时应明确具体时间和地点，并且告诉他，你将专程等候。 *应将客户来电信息及时整理归纳，与销售经理充分沟通交流。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral educ