物业管理公司项目客服部职责.docVIP

物业管理公司项目客服部职责 物业管理公司项目客服部职责提要：定期对各项目上报的信息月报、投诉意见统计表进行汇总，统计，对较为集中的投诉疑难问题进行梳理、分析及指导、协调项目投诉问题的解决 于 物业管理公司项目客服部职责 1、负责对外部及内部客户的信息传递反馈、沟通协调工作，发挥服务平台作用。 2、协调各项目与集团客户服务中心、地产及项目办的衔接工作。 3、规范各项目客服工作的各类流程，并跟踪各项工作进度及完成情况，树立公司良好的外部形象； 4、定期组织各项目落实客户专访工作，了解客户所需、满足客户所求、努力超越客户期望； 5、与客户保持良好的沟通并适时组织各项目为公司做好对外宣传工作； 6、定期主持召开客服部工作例会，定期向分管总监汇报本部门工作情况。 7、负责各项目客服类相关文件的制定及审核工作。 8、负责制定客服人员培训计划，并保证培训计划的贯彻实施。 9、负责经营类短信的申请、发布工作，并对各项目的日常服务类短信发送进行监管。 10、负责跟进与介入客服工作中有关客户重大投诉的处理。 11、定期对各项目上报的信息月报、投诉意见统计表进行汇总，统计，对较为集中的投诉疑难问题进行梳理、分析及指导、协调项目投诉问题的解决。 12、定期对公司各项目的客服工作进行服务质量评估，并向公司领导汇报； 13、配合各项目对新建/新接物业的前期客户服务管理工作的及相关收楼工作。 14、协助各项目推行酒店式一体化服务模式。 15、配合其他职能部门的工作。 于 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral educati