物业管理处回访制度（十一）.docVIP

物业管理处回访制度（十一） 物业管理处回访制度（十一）提要：客服中心接到业主投诉时，应及时协调处理，做好记录，并通过回访将处理结果反馈给业主 物业管理处回访制度（十一） 1、客服中心负责对业主的回访工作，回访工作分为：业主投诉回访和维修回访；回访可采取电话回访、上门回访及书信回访等形式。 2、回访工作可采取与住户交谈、现场查看、检查等方式综合进行。 3、客服中心接到业主投诉时，应及时协调处理，做好记录，并通过回访将处理结果反馈给业主。 4、接到业主的投诉时，客服中心若不能协调处理，应按业主/住户投诉规程处理，同时跟踪回访。 5、业主投诉的回访率不低于60%。 6、维修回访的主要内容包括：维修工作的服务态度、工作效率、工作质量、维修效果。 7、工程部每周五下午下班前将本周的维修单整理好，交给客服中心进行回访。 8、客服中心接到上周的《维修单》后，及时进行回访，填写《回访记录表》。维修回访率为100%。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people, educating people. Traditional moral education initiati