物业管理处员工服务准则.docVIP

物业管理处员工服务准则 物业管理处员工服务准则提要：根据客户的要求，按质按量，按时完成服务工作，保证业主满意，有异议的，应作出合理解释，同时也业主协商作出处理 物业管理处员工服务准则 1、服务员要严格遵守《员工守则》，以良好的精神面貌和优异的服务态度对待服务工作。 2、上班时，必须[佩带工作证，以便接受客户监督。 3、对待客人要有礼貌，不卑不亢的态度，树立自己的工作形象。 4、根据客户的要求，按质按量，按时完成服务工作，保证业主满意，有异议的，应作出合理解释，同时也业主协商作出处理。 5、在工作中，严禁向客户索取财物、金钱。严禁偷盗行为，如有违反者，一经发现，立即作辞退处理，情节严重还将追究法律责任。 6、未经业主允许，不得挪用业主财物，翻看报纸、杂志和打电话，如工作需要挪动财物，必向客户说明，得到允许方才进行。 7、服务员工有损坏客人财物，将予以赔偿，并视情形扣发责任人奖金。 8、与客户交谈时，不得泄露公司机密，更不得做出有损公司形象的行为和言语。 9、不能接受客户小费，如客户坚持付给而无法推脱，收下的消费一律上交管理。 10、管理处将不定期进行回访工作。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment e