商务交际实践复习题11-5.docVIP

商务交际实践复习题 What do communication skills mean to your work, and why?(refer to p2) Why Are Writing Skills Increasingly Important? What biz trends shows importance of communication skills?(p6-7) What factors prevent effective listening?（P11） How do we develop effective listening skills?(12) Explain low and high-context cultures(16) Cite examples to illustrate differences in cultural contexts in business.(17) How do you improve communication among diverse workplace audiences?(22) Paraphrase the sentence: ”Is your English too English?”; “…we consistently over-estimate the fluency of non-native speakers”(1) Which three do you think are the most important services for the business traveler?(5) Explain the following in English: no-frills airline; Creature comforts; undercut leading carriers; move up market (6) When entertaining a business client in a restaurant, what factors do you think determine a good restaurant and why? (9) Paraphrase “Training to be entertaining and making it pay” (11) What are important when entertaining a business client? (based on classroom discussion) What is public relations? (based on classroom discussion) What’s the difference between PR and marketing? (based on classroom listening) What are the responsibilities of the human resources department? (based on classroom discussion) State reasons for staff appraisal (19) Explain: necessary evil; (20) Explain the sentence: It is in the company’s interest to combat this situation, but before reversing the appraisal’s negative associations, an organization needs to pinpoint the underlying reasons which have contributed to them.(20) Only when you have knowledge of ---- can you expect to get your desired job.(372) How can you carry out introspection?(374) Why do many employers hire people temporarily? (374) List at least three questions employers may ask to learn about your qualifications. (374) What are some significant changes of job nature? How should you cope with them? (375) Explain: job tenure (375)