酒店PA新员工培训：失物上交及招领.docVIP

酒店PA新员工培训：失物上交及招领 酒店PA新员工培训：失物上交及招领提要：失物上交及保管：⑴发现物品后第一时间电话通知管家部办公室，向文员详细描述所发现之遗留物品的名称、形状、颜色、品牌、数量等 更多资料 酒店PA新员工培训：失物上交及招领 培训项目：失物上交及招领 具体内容： 1、遗留物品的：客房、公共区域、餐厅等公司范围内的所有地方，由客人或公司职员遗留丢失的一切物品，包括非本区域在外的所有物品。 2、失物上交及保管： ⑴发现物品后第一时间电话通知管家部办公室，向文员详细描述所发现之遗留物品的名称、形状、颜色、品牌、数量等。 ⑵普通物品以最短的时间内将物品送到管家部办公室，贵重物品或大量现金立即通知当值经理和保安到现场清点登记，当事人在清点登记前尽可能不要离开现场。 ⑶服务员把遗留物品交上管家部后首先要清点好。 ⑷在遗留物品登记本上登记好日期、客人姓名、房号、拾获者、经手人以及物品描述。 ⑸所有遗留物品都必须锁在失物储存柜内，存放时要将物品分类存放，贵重物品要交由管家部经理储存在保险柜内。 ⑹食品：包装食品在食品的最后食用期的前3天，最长保存期为90天，不包装食品的最长保存期为7天。 普通物品：保存期为90天。 贵重物品：保存期为1年或以上。 3、失物招领： ⑴所有拾获的遗留物品由大堂副理及楼层主管尽力寻找通知失主认领。 ⑵如客人回来认领时，需复述清楚物品的内容，遗失地点，核对清楚认领者身份与失物者身份相符后将物品交还客人，并请客人在登记本上签名确认。 ⑶保存期满后无人认领的物品将发还给拾获人；拾获人有权在物品保留期限到期时向办公室遗留物品的存放负责人索取拾物。（一般每月处理一次）如果遗留物品保存期满时拾获人已经离职，该遗留物品由管家部保管及支配。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good X