酒店培训学员考核试卷(四).docVIP

酒店培训学员考核试卷(四) 本文提要：酒店管理与军队的军事化管理有许多相通的地方，更有许多值得借鉴的地方。酒店服务的性质决定了采用半军事化管理对于酒店管理大有益处。 更多 凯比特投资广场培训学员考核试卷 编号 姓名 分数 一、填空 、酒店服务产品的核心内容是服务员通过 2、客人需求的心理有 、 、 、 、 。 3、热情服务要做到”四到”: 、 、 、 。 4、领取和补充小酒吧的酒水和食品时,要检查 。 5、洗衣服务中的”普通洗”通常在 点收衣服, 点送回;”加快洗”通常在客衣收取后 小时内送回。 6、”开夜床”服务一般在 点进行。 二、请写出下列英文代表的含义 oc VcI oD VD ooo Vc Room SERVIcE mUR TURN-DowNSERVIcE 三、选择 酒店淡季时客房的清扫顺序是;旺季时客房的清扫顺序是。 FcADBEFDcBEAFcDBEAFAcDBE A、空房 B、VIP房 c、走客房 D、挂”速打扫”牌房 E、其它住客房F、总台指示尽快打扫的房间 四、简答题 、请写出洗衣服务的工作程序。 2、请写出小酒吧服务的工作程序。 3、遇到醉酒客人时,你如何处理? 4、要清洁的房间亮着”请勿打扰”指示灯时该怎么办? 5、被客人呼唤入房时怎么办? 6、客人突然得急病时怎么办? 7、需要向客房管理人员报告的事项有哪些? 8、请写出早班楼层服务员的岗位职责。 9、请写出”十无”卫生标准。 五论述题 作为一个前台接待员,你如何在你的岗位做好客房的安全工作? Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the con