项目物业服务质量效果.doc

项目物业服务质量效果 项目物业服务质量效果提要：公共服务费收支情况每半年以书面形式公布财务收支帐目，接受业主委员会和使用人的监督，同时将本年度收支决算报告 项目物业服务质量效果 1 服务人员统一着装，挂牌上岗，尽职尽责，各工种岗位职责上墙公布，代办生活服务项目及价格上墙公布，接受业户的监督。这也是我司实施形象战略的重要组成部分，全面提高企业的美誉度。 2公共服务费收支情况每半年以书面形式公布财务收支帐目，接受业主委员会和使用人的监督，同时将本年度收支决算报告，下半年度收支预算报告及重大的费用支出项目提请业主委员会讨论通过。 3维修基金由xxxx一期业主委员会管理，专户存储、专款专用，实行收支两条线，我司需要使用维修基金时，报请业主委员会审核，经批准后方可动用，同时使用情况及账目要定期向业户汇报。 4认真接待群众投诉，建立群众投诉档案记录，我司承诺的有效投诉办结率为95%。 5按我司ISo9001-2000贯标要求，定期对住户进行走回访，同时了解业户对服务的满意率，建立信息反馈渠道，项目经理既是指挥员，又是督促检查者，保证反馈渠道的通畅。我司承诺业户对物业管理满意率95%以上。 “业户永远是我们的上帝”这是我们xxxx人的宗旨，业户的需要就是我们工作的目标，为各位业户提供优质高效的服务，是我们应尽的义务。在提高对业户的服务质量上，我们千方百计，想方设法，一切为业户的利益着想，努力强化员工的优质服务意识，做到“你想到的 我为你做好，你没想到的我为你做到”，向社会展示“xxxx人”的精神风貌。 我们的服务效果就是要让xxxx一期的业户住的“安心、放心、舒心、称心”。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The for