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大堂副理案例处理程序
大堂副理案例处理程序
1、大堂副理处理投诉程序·················································P2
2、火警、烟感、紧急警铃的处理··········································P3
2、保险箱使用不当的处理 ············································P5
3、贵重物品遗留酒店范围及客人认领 ·····································P6
4、客人遗失住房卡 ·······················································P7
5、诊病服务 ······························································P8
6、酒店物品被损坏及赔偿·················································P9
7、酒店损坏或遗失客人物品的赔偿处理 ·································P10
8、住店客人要求协助强行开启自己的行李箱······························P11
9、客人报失 （在店内或店外失物）········································P12
10、店内发生违法犯罪行为或纠纷的处理··································P13
11、服务质量和防火安全的巡查···········································P15
12、超时来访的处理·······················································P16
13、客人未办退房手续而发现房间空置的处理·····························P17
14、房间有客人但没有入住记录的处理····································P18
15、UNKNOW FAX传真的处理···············································P19
16、信用卡授权被拒绝····················································P20
17、帐号消费超过限额····················································P21
18、客人拒付长途电话费／小酒吧饮料费的处理···························P22
19、客房重锁 （ＤＯＵＢＬＥ ＬＯＣＫ）·································P23
20、客人要求延迟退房的处理 （ＬＡＴＥＲ ＣＨＥＣＫ ＯＵＴ）········P24
21、客人要求为其保存物品或转交物品的处理·····························P25
22、房间内发生违反公安及消防条例行为的处理···························P26
23、非住客持钥匙进入房间的处理·········································P28
24、外单位要求参观、拍摄酒店···········································P29
25、外单位人员要求联系酒店行政领导的处理·····························P30
26、接外单位紧急通知的处理 （如供电局、自来水公司）···················P31
···P32
27、醉酒的处理·················································
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骏豪温泉大酒店
JunhaoHotSpringHotel
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