台北市百货公司经营型态与空间区位之研究-新埔技术学院专.docVIP

新埔技術學院專題研究服務品質與顧客滿意度之 單位：企業管理學系 Department: Department of Business Administration 職級：專任講師 Job Title: Full-time Instructor 姓名：簡嘉靜 Name: Jia-Jing Jien 日期：92.2.28 Date: February 28, 2003.  「台灣百貨業服務品質與顧客滿意度之 摘要crucial to one’s success. This study deployed content analysis to uncover the changes, and the relationship between services and customer satisfaction of department stores in Taiwan. Besides analyses of recent relevant studies, this study also analyzed the degree of electronic company of four well-known department stores in Taiwan for understanding the role of e-commerce in differ