中餐厅新员工培训表(中英文).DOCVIP

中餐厅新员工培训表NEW STAFF TRAINING LIST NAME姓名 DEPT/SECTION部别 POSITION职位 ID NO工号 COMMENCING DATE入店日期 The respective division head/department head or the immediate supervisor has covered the following subjects with the above employee 相关的部门总监/部门经理或上述员工的直接上司已经向该员工讲解了下列内容: 1 Job Description/Responsibilities 工作职责描述/岗位职责 12 Service fruit procedure and standard 上水果的服务程序和标准 2 Departmental Rules 部门规章制度、考勤制度 13 How to return drinks, how to check the bill 如何退酒水和买单以及餐饮的买单方式 3 Personal Cleanliness 个人清洁卫生、仪容仪表 14 Escort guest procedure and standard 恭送客人程序和标准 4 Know the chinaware set up 餐用具的认识及摆台标准 15 Close function procedure and standard 餐后收尾的程序和标准 5 Rest. Hygiene and check standard 餐厅卫生及检查标准 16 Details before opening 餐饮开餐前的准备内容 6 How to welcome guest 如何迎接客人 17 Phone standard 接听电话的标准 7 How to pull the chair and set 如何拉椅，让座 18 How to handle the guest complain 餐饮中几种常见的客人意见的处理（如客人反映菜品太咸或太淡等） 8 How to service tea and face towel 如何倒茶和上毛巾 19 Food and drinks knowledge(sea food) 简单的菜品（海鲜的吃法）和酒水的了解 9 Enquire the drink and show 如何询问客人酒水和展示酒水 20 Service procedure and standard 餐中的服务程序和标准 10 How to service, separate the dish and the detail 如何上菜和餐中的分菜，派菜及大盘换小盘上菜的注意事项 21 Last order before rest. close 营业结束前的订单程序和标准 11 How to change the bone plate, ashtray and keep cleaning the table, floor 餐中的换骨碟和烟缸以及如何保持台面清洁和地面无酒瓶等地面清洁 22 Hospitality Way 聚丰圆待客之道 JOB ORIENTATION 工作描述 Tour of department and introduction to supervisors and colleagues 参观部门并介绍认识同事 Explanation of job – its relation to overall operation, stress courtesy and politeness 解释如何进行工作, 包括完整的操作程序并强调礼貌在此过程中的重要性 Explanation and demonstration of each step – letting employee try 演示工作步骤后, 让员工自己尝试 Check performance 检查工作表现 Safety rules 工作的安全规定 Comment评语: _________________________________________________________________________________________ Acknowledgement : I fully under