礼宾部新员工培训表(中英文).DOCVIP

礼宾部新员工培训表NEW STAFF TRAINING LIST NAME姓名 DEPT/SECTION部别 POSITION职位 ID NO工号 COMMENCING DATE入店日期 The respective division head/department head or the immediate supervisor has covered the following subjects with the above employee 相关的部门总监/部门经理或上述员工的直接上司已经向该员工讲解了下列内容: 1 Job Description/Responsibilities 礼宾部岗位职责 14 Know the job before begin 所有咨询工作的提前了解 2 The service consciousness 服务意识培训 15 Greeting send off guest 迎接和欢送客人 3 Grooming make up 仪容仪表培训 16 Send news\message\letter procedure 报纸派送/留言/信件转交程序 4 courtesy 礼节礼貌培训 17 Luggage in\out for walking guests 散客入住/退房行李运送 5 Hotel knowledge 酒店产品知识 18 Luggage in\out for tour 团队入住/退房行李运送 6 Telephone manner 接电话标准及礼仪 19 Luggage for change room 换房中行李的操作 7 Useful telephone number 熟记常用号码 20 Left luggage take procedure 行李寄存和提取的程序 8 How to use electronic equipment 如何用部门的电子设备 21 Rent wheel chair umbrella procedure 轮椅和雨伞的租借程序 9 Duties for each shift 每班次工作内容 22 Hiring taxies service 订车服务 10 Others dept. introduce 其它部门介绍(职责 地点 营业时间等) 23 Material deliver 物品转交 11 Useful English 礼宾部常用英语 24 Commission service 委托代办服务 12 Emergency handle 突发事件处理 25 Parking procedure and notes 代客泊车的操作流程及注意事项 13 How to handle complain 如何处理客人投诉 JOB ORIENTATION 工作描述 Tour of department and introduction to supervisors and colleagues 参观部门并介绍认识同事 Explanation of job – its relation to overall operation, stress courtesy and politeness 解释如何进行工作, 包括完整的操作程序并强调礼貌在此过程中的重要性 Explanation and demonstration of each step – letting employee try 演示工作步骤后, 让员工自己尝试 Check performance 检查工作表现 Safety rules 工作的安全规定 Comment评语: _________________________________________________________________________________________ Acknowledgement : I fully understand the above mentioned topics that have been conducted for me. 认可承认 我接受过上述培训, 并已经完全掌握以上内容. _______________