业主中意度查询拜访的意义(国外英文资料).docVIP

业主满意度调查的意义(国外英文资料) Active investigation: the routine service procedure takes the survey method of sampling telephone interview and the depth interview of the house. To conduct at least two comprehensive surveys of the customer service each year; A third party investigation. Passive investigation: by setting up customer service center, customer service hotline and on-site opinion box. From the source of investigation, there are two kinds of external and internal management industry. There are two ways in which the property management industry is outside: the overall satisfaction assessment measured by the consumer associations, quality departments and the news media at all levels. Owner satisfaction survey conducted within the industry, there are four ways: the first way is by the enterprise related department is responsible for the overall survey conducted by the company belongs to the project. The second approach is a self-conducting survey conducted by the project management department under special circumstances. It is, in essence, a special method of investigation. The third way is the owners satisfaction survey conducted by the owners committee. The fourth way is to entrust a professional third party institution to conduct the survey of owner satisfaction with the business, project management or relevant departments. The owner of the above four different satisfaction survey, there exists significant difference in the aspect of objectivity, reliability, economy, operation process, the basic requirements are different. Among them, the self-survey method is the most used type of satisfaction survey. Three, the current satisfaction investigation the existence of the problem Owner is more of a focus on personal feeling, such as community health cleaning work etc., and property companies may pay more attention to community facilities, equipment, public security, these differences led to the owners with property of the companys actual service conditions have deviatio