与客户交谈时应该注意几点技巧.docVIP

Sales negotiation process, with sales skills are the most important, the second is to ask the right questions to the customer and communication in order to obtain good effect. In the meantime, the sales staff with questions to guide the customer sales staff to win an important method of active, if improper communication will run counter to ones desire. Therefore, the sales staff to communicate with customers should also pay attention to the following points: 一、引导客户的思路 One, guide the customer ideas 首先，用提问引导客户要能使客户证实自己是对的，要他们相信推销的产品。如果你说出来，客户就会怀疑，要是客户自己说出来，那便是真的。其次，要确定有保证后才加以引导。这需要多长时间，不同的场合会有很大的差别。如果一开始就想引导客户，那么客户购买的机会就很小。再次，不要让客户有考虑的机会，否则，他们的回答也许不是你想要的。 First of all, use questions to guide the customer to enable customers to prove themselves, to them that sell products. If you say it, the customer will doubt, if the customer himself out, and that is true. Secondly, to determine the guaranteed after the guidance. This requires the long time, different places have different. If we want to lead customers, so customer buying opportunity is very small. Again, dont let customers have a chance to think, otherwise, their answer is probably not what you wanted. 最后，你可以这样问：“王经理，您好！我是安讯软件公司搜客通的客服，打扰到您了！我们公司的搜客通客户资料搜索软件，给您提供的是一个查找客户→管理客户→维护客户的一个平台，这可是为你工作上节省了很多时间呀！您是否有兴趣了解一下呢？” Finally, you can ask: manager Wang, hello! I am an software company search customer through customer service, to disturb you! Our companys search customer through customer information search software, provide to you is a platform with a search customers, customer management, maintenance of the customer, but this work for you to save a lot of time! If you are interested in? 二、掌握谈话的时机 Two, grasp the timing of the conversation 打电话时一定要掌握一定的时机，要避免在吃饭的时间里与顾客联系，如果把电话打过去了，也要礼貌的征询顾客是否有时间或方便接听。如“您好，王经理，我是安讯公司搜客通的客服，这个时候打电话给你，没有打搅你吧？”如果对方有约会恰巧要外出，或刚好有客人在的时候，应该很有礼貌的与其说清再次通话的时间，然后再挂上电话。 The telephone must master a certain amount of time, to avoid contact with the customer at dinner time, if the phone call in the