物流专业英语3.ppt

4．A firm may have a customer service department or customer service employees that _______ complaints, special orders, damage claims, etc. 5．The mission of logistics management is to plan and ________ all logistics activities to achieve desired level. 6．In today’s ________ market, firms find it extremely difficult to crate new customers. 7．You can learn about your customer’s _________ by analyzing inventory information. Text 2 How to Improve Customer Service Level 8．Every company ultimate goal is to gain --_________, not sales. 9．I think if our warehouses are located in the ________ of customers, we can offer better after-sale service. 10．Good logistics plan ______ the cost of warehousing and transportation of products. Text 2 How to Improve Customer Service Level Ⅲ Translate the following sentences into Chinese. 1．There are many aspects of customer service, ranging from on-time delivery to after-sales support. 2．Wal-Mart’s great success in marketing should be attributed to its superiority in information technology and inventory management. Text 2 How to Improve Customer Service Level 3．Many international firms operate owned facilities in foreign markets in order to complete effectively on a customer service basis. 4．In general, a firm can provide a higher level of service to its domestic customers than to its foreign customers. This is primarily caused by the distance products must be transported and delays due to customs procedures. 5．The reduction in transportation cost may raise the cost of holding inventory. Text 2 How to Improve Customer Service Level * * * * * * Text 2 How to Improve Customer Service Level preference n. 偏爱 achieve v. 完成，达到，实现 competitor n. 竞争者 sector n. 环节 interact v. 互相作用，互相影响 negatively adv. 否定地 calculate v. 计算 formula n. 公式 variable adj. 可变的 Text 2 How