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* * * Main Point: The world has become vastly more complex. The technology and devices that are designed to make things easier have posed significant challenges for businesses as they struggle to meet the demands of today’s smarter consumer. Speaker Notes: Think about the incredible influx of connected devices we have seen over the past few years. There are now over 33 billion RFID tags embedded into various products throughout the world. It is expected that by the year 2013, we will have over 1 trillion devices connected to the internet. All these connected devices require some level of support, whether it’s IT supporting them on a company’s network, providing helpdesk and troubleshooting advice, configuring the devices, or tracking and monitoring the devices. This puts a tremendous burden on organizations to keep up with this influx of technology. It’s not just the number of devices that is adding to the world’s complexity. New business models have emerged, which again bring both opportunity and complexity. 70% of companies today outsource one more of their core strategic activities, 85% of companies use external cloud services, and 50% of businesses plan to adopt more collaborative sourcing models. Competitors and partners can arise from anywhere around the globe. Nascent companies can be as formidable as established companies. Sourcing and partnering possibilities are almost limitless. The velocity of change and new technologies require organizations to have more flexible processes and systems … and their people to realize that less control can lead to more, in the end. Sources: Mobile Payment - Advanced Technologies (NFC), Strategies And Future Of Remote Proximity Payment In U.S – MarketR, 2010 In-Stat , RFID Tags And Chips: Opportunities in the Second Generation, 2006 Pereira, Jorge, “From Autonomous to Cooperative Distributed Control: Towards the Internet of Smart Things,” Second ERCIM Workshop on eMobility, WWIC, May 30, 2008 * * * * * *
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