跨文化交流与谈判ppt课件.pptVIP

Cross-Cultural Communication and Negotiation The specific objectives of this chapter are: DEFINE the term communication, examine some examples of verbal communication styles, and explain the importance of message interpretation. ANALYZE the common downward and upward communication flows used in international communication. EXAMINE the language, perception, and culture of communication, and nonverbal barriers to effective international communications. Cross-Cultural Communication and Negotiation PRESENT the steps that can be taken to overcome international communication problems. 5. DEVELOP approaches to international negotiations that respond to differences in culture. REVIEW different negotiating and bargaining behaviors that may improve negotiations and outcomes. Communication Process and Verbal Communication Styles Communication The process of transferring meanings from sender to receiver Verbal communication styles Context is information that surrounds a communication and helps convey the message Messages are often highly coded and implicit in high-context societies, such as Japan and many Arab countries The message is explicit and the speaker says precisely what he or she means in low-context societies such as the United States and Canada Explicit and Implicit Communication Phases of Multicultural Development Phases of Multicultural Development Communication Process and Verbal Communication Styles Indirect and direct styles In high-context cultures, messages are implicit and indirect Voice intonation, timing, and facial expressions play important roles in conveying information In low-context cultures, people often meet only to accomplish objectives and tend to be direct and focused in their communications Communication Process and Verbal Communication Styles Elaborate and succinct styles Three degrees of communication quantity— elaborate, exacting, and succinct. The elaborating style is more popular in high-context cultures that have a moderate degree of uncer