1.2_技术对话.pptVIP

Contents What do you say when forwarding a call? Announcing the name of your company/ department “Thank you for your interest in … ”(for potential customers) “…your customer ID number please? ”(for existing customers) “May I forward your call to…” Try solving the problem Oral practice Oral practice You: (电话铃响了，起来接听，并说出Ace Telecom 的名称。) Lady: Hello. i am from Peak Software, the software outsourcing company who developed your performance analysis system. i want to ask about our payment thats due. You: (告诉对方你们这里是技术部门，并问他是否要把电话转到市场部门。) Lady: Yes, please. i would like to have a talk with them. Thank you! You: (表示客气，并让对方稍等片刻。) Dictation A Dictation B Summary 全国IT职业英语水平考试项目组 大连东软信息学院英语系 联合制作 First Day at Work 1.2 Forwarding your calls What do you say when forwarding a call? 1 Try solving the technical problem 2 Oral practice 3 Try your ears and hands (dictation) 4 感谢对我公司产品的兴趣 自报家门 听取客户的需要 验明客户身份 建议将电话转到另一部门 新客户 老客户 Michael: General Computers. Can I help you? Customer: Hi, I am David Young from Westhouse Consulting Company. Our company needs to enhance its network security, and I am gathering supplier information. I heard that your company is a well-known provider for relevant products. Can I get a list of such products and prices from you? A. Forwarding to another department Michael: Thank you for your interest in our products. We do have several products that may meet your needs. You’re now calling the technical support department, and I would recommend you to contact our sales department. May I forward your call to our sales department? Customer: Sure, please do. Thanks! Michael: You’re welcome. Please hold on for a moment. General Computers Corporation. Can I help you? Michael General Computers Technical Support. What can I do for you? Michael OR Adobe systems Macromedia, Inc. Michael 感谢您对我们公司产品的兴趣。 Customer 可以提供一些关于这种产品及价格的信息吗？ Can I get a list of such products and prices from you? the information about… (a list of …) Can I get… Thank you for your intere