ISO_TS16949_2009质量体系培训.ppt

* Purpose: Describe the ten most common errors Main Points: Slide is self-explanatory Teaching Tips: For some of the common errors, you can ask: What examples of this have you seen in your area? What have been the consequences? Transition: Errors are commonly human errors Next: Common Defects * 54 * * Purpose: Describe the causes of human errors Main Points: Errors in identification—Sometimes we incorrectly assess a situation because we view it too quickly or are too far away to see it clearly. For example, part number 1000001 was mistaken for part number 1000010. Errors due to work force turn over—Sometimes we make mistakes because of our lack of experience. For example, a new worker does not yet know the operation or is just barely familiar with it. Errors due to short cuts—Sometimes we make mistakes because we think we can skip over steps in the process. We might do this if production is falling behind, or because we think we have a better way. Errors due to lack of, or inadequate standards—Some errors occur when there are no, or inadequate, instructions or work standards. For example, a measurement may be left to an individual worker’s discretion. Intentional errors—Unfortunately, some people make mistakes deliberately, in an attempt to sabotage or commit a crime. These are least common, and should be dealt with as special cases. Transition: Let’s look at common defects human and other errors cause. Next: Human Error * * Purpose: Show the critical link between the sources for errors and our responsibility Main Points: We can’t expect perfection from production operators when products or processes are inadequate or not robust. We must guard against all obstacles in the quest for zero defects. Teaching Tips: Ask: Transition: How we deal with human errors when they happen is critical Next: Summary of Mistake Proofing Philosophy * 要求 - 适当时，组织应在产品实现的全过程中使用适宜的方 法识别产品。 - 组织应针对监视和测量要求识别产品的状态。 - 在有可追溯性要求的场合，组织应控制并记录产品的 唯一性标识（见4