4人际冲突.pptVIP

页眉 * 页眉 * 页眉 * 页眉 * 页眉 * 页眉 * 页眉 * 页眉 * 页眉 * 页眉 * 页眉 * 页眉 * 页眉 * 页眉 * 六、权力与冲突管理 权力的基础 ˙合法权（Legitimate power） 。 ˙奖酬权（Reward power）。 ˙强制权（Coercive power）。 ˙专家权（Expert power）。 ˙参考权（Referent power）。 Position Power Personal Power Reasons for Political Behavior 人们从事政治行为，因为他们知道取得并利用权力可以帮助他们完成他们的目标。 Task Characteristics Situation Characteristics Communication is lacking. Rewards are uncertain. Employees are highly competitive. Individual Characteristics Goal are inconsistent. Performance criteria are ambiguous. Tasks are interdependent. People have a strong need for power. People score high in Machiav