本类故障的判断流程（国外英文资料）.doc

本类故障的判断流程（国外英文资料） The process of judging the fault of this class See appendix 1 (8). Six, case Case 1: Problem description: A client machine adopts the 98 xx as a system, found in dial-up Internet web page cant open, but the lower right foot does link ICONS, found no network traffic, but after dialing a few times more problems to solve, this problem emersion erratic, customers need to explain why and not a machine problem is proved. Solution: customer requests to give a reasonable explanation, because the machine is not cant get to the Internet, to know that you should consider from the aspects of software, cant come up in hardware, to the customers feel bad. Of machines can be illustrated normal dial-up Modem hardware and driver: no problem, but after careful observation found that network traffic is 0, that the machine is not on the Internet, the right foot of the symbolic link may be a false impression, use ipconfig/all command found machine did you get the IP address, why will have this kind of phenomenon I can recite, and telecommunications access client about, repeated the test several times dial-up, and found that as long as you dial if get IP address after we can get to the Internet, if you dont get the IP address, we will be unable to open the web page, the customer basic recognized me after seeing this phenomenon, and hopes to install xx for a system to see if it can be solved, by installing problem remains after 98 xx as a system, the customer has been think machine no problem, under the new 98 I for the customer in a different way, by the super terminal box 98 dialing, reason is that the whole process of the super terminal can see when dial-up dial-up, whether can get the IP address, in the use of super terminal dialing 5-6 times after arrival once didnt get the IP address, at this point the customer totally convinced, is really the reason is that telecom bureau, rather than on the machine itself. Case 2: Problem description: client machines on the syste