咖啡厅 服务用语培训P15.docVIP

咖啡厅服务用语 接订位： Good morning / afternoon / evening. This is coffee shop. (XXX speaking). May I help you? 您好，咖啡厅，请问有什么可以帮忙吗？ 2. May I have you name, please? Under what name is this booking made, please? 请问您贵姓？/请问您以什么名义订位？ 3．Would you please spell it for me? Spelling, please? 请问您的名字怎样拼写？ 4．For how many people, please? / How many people will be in your party, please? 请问多少人？ 5. For what time and what date, Mr. Smith? 史密斯先生，请问哪一天和几点钟来用餐呢？ 6. Would you like the smoking area or Non Smoking area? 请问您喜欢吸烟区还是非吸烟区？ 7. Any more request? 还有什么要求吗？ 8. Yes, we will arrange a table by the window for you. / I’m sorry, we can not guarantee that we can offer you a table by the window, because there have been many reservations today. But we’ll do our best for you. 好的，我们会为您安排一张靠江边的桌子。/ 对不起，我们不能 保证一定可以给您一张靠江边的桌子，因为，今天有很多订位，不过，我们会尽力为您安排的。 May I have your room number or telephone number, please? (So that we can contact you easily.) 请问您的房间号码或联系电话是多少？(这样我们可以方便联系您) 10. Mr. Smith, May I repeat it? A table for two and non smoking area, at 7:30 this evening for Mr./Ms smith, your telephone number is . Is that right? 我重复一下：史密斯先生，两位，今晚七点半来，非吸烟区，联系电话号码 是 对吗？ 11.Thank you, Mr.Smith, usually, the table will be kept / hold for 15 minutes. We look forward to seeing you on time. Good-bye. 谢谢，史密斯先生，餐厅的订位将会保留15分钟，我们将恭候您的到来，再见。 二．客人抵达餐厅，带位： 1. Good morning / afternoon / evening. Welcome to coffee shop. 您好，欢迎光临。 Have you made a reservation? 请问您订位了吗？ Yes, Mr. Smith. We have arranged a table (by the window) for you. 史密斯先生，我们已经为您安排了座位。 How many people in your party, sir? / A table for how many, sir? 先生，请问几位？ Would you mind waiting for a while? The table was occupied, and we’re cleaning the table now, but I assure we’ll take your seat as soon as it’s cleaned. 请稍等一会，那张台的客人刚离开，我们正在收拾，我保证，一旦收拾好，马上让您入座。 I’m sorry, sir. Our restaurant is full now. Would you mind waiting for a moment? We’ll arrange a table for you as soon as possible. please have a seat here. 先生，很抱歉，我们餐厅现已满座，请您稍等片刻，一有空台，我们马上为您安