【2017年整理】旅游与服务实用英语unit14.pptVIP

1. A tourist’s luggage is missing, and now the tour guide is handling the emergency. Tourist: Excuse me, is this all the luggage? Tour guide: Yes, I think so. Tourist: My luggage seems to be missing. Tour guide: How many pieces do you have? Tourist: Two. A large red backpack and a small dark blue suitcase. Tour guide: Could I see your luggage claim card? Tourist: Yes, here you are. Tour guide: May I have your full name? Tourist: John Smith.; Tour guide: Just a moment. I’ll check immediately. Well, Mr. Smith, your luggage seems to have been misplaced. Tourist: What am I supposed to do? They have all my things. Tour guide: I’m terribly sorry. We’ll get in touch with the airline and try our best to get them back as soon as possible. Please fill out this claim form with your card number. Tourist: OK. What will happen if you can’t find them? Tour guide: Well, Mr. Smith, I do not work for the airline. Let me get a clerk from the airline. He or she can answer your questions more completely. Tourist: My vacation is ruined! I’m sure I’ll never see my luggage again! Tour guide: Please, Mr. Smith, let’s talk to an airline official. Tourist: All right. Let’s do it right now.;2. Lily is leading her tourists to a scenic spot when she receives a phone call from a tourist, Mr. Zhang, who has been left behind and lost his way. Mr. Zhang: Hello? Is that Lily? Lily: Yes, speaking. Mr. Zhang: This is Zhang hua. I’ve been left behind, and what is worse, I’ve lost my way. Lily: Don’t worry. Can you describe the place where you are? Mr. Zhang: There is a pavilion here. It’s called Perceiving the Spring Pavilion. Lily: I see. You’ve taken the wrong way. Now, you’ve got to turn back, walk straight till you arrive at a bus station. Then turn left and go about 500 meters and then you’ll find us at the parking lot.; Mr. Zhang: Oh, it’ll take a long time. Lily: Not very long, M