CON - 0 Group Luggage - Check In 团队行李抵店程序.docVIP

SLFT STANDARD OPERATION PROCEDURE 深圳福田香格里拉大酒店标准操作程序 DEPARTMENT 部门 Concierge 礼宾部 JOB TITLE 职位 Service Associate 服务员 TASK NO 任务序号 CON – 10 TASK 任务名称 Group Luggage - Check In 团队行李抵店程序 EQUIPMENT REQUIRED: Baggage Trolley / Group Check In / Out Form / Group Tags / Rooming List 所需设备: 行李车 / 团队行李记录表 / 团队行李卡 / 团队房号表 WHAT TO DO 做什么 HOW TO DO IT 怎么做 WHY 为什么 Preparing for group check in. 准备团队登记。 Receiving and checking 收取、检查行李。 Team Leader of p.m. shift must complete the group check in/out form with the following information according to the group arrival report and announcement from the group coordinator: 下午班领班完成团队行李记录表，包括： Group name and code Number in group Name of travel agency Arrival date/time 团队名称和代码 团员人数 旅行社名称 到达日期和时间 Ensure that sufficient trolleys are available at the time of arrival. 确保在团队到达时行李车充足。 Unload luggage from baggage van, count and verify the number of luggage received. Also check for damaged or torn luggage. 卸下行李，确认行李件数，同时检查是否有损坏或撕裂的行李。 Raise group check in/out form and indicate number of luggage received together with vehicle number of luggage van/driver to acknowledge and driver signature. 在团队行李记录表上记录行李数量、行李车牌号，与司机确认行李件数，并要求司机签字确认。 GSA must inform the Concierge manager of any damaged luggage that are received from the driver upon arrival. To ensure the correct baggage are being delivered. 行李在接收时有任何损坏，必须马上通知礼宾部经理，保护酒店利益。 Prepared By 制表人： Chew Sheau Jing 周巧清 Approved By 批准人： Keith Tomkies 汤凯之 Signature/Date 签名/日期: Signature/Date 签名/日期:  SLFT STANDARD OPERATION PROCEDURE 深圳福田香格里拉大酒店标准操作程序 DEPARTMENT 部门 Concierge 礼宾部 JOB TITLE 职位 Service Associate 服务员 TASK NO 任务序号 CON – 10 TASK 任务名称 Group Luggage - Check In 团队行李抵店程序 EQUIPMENT REQUIRED: Baggage Trolley / Group Check In / Out Form / Group Tags / Rooming List 所需设备: 行李车 / 团队行李记录表 / 团队行李卡 / 团队房号表 WHAT TO DO 做什么 HOW TO DO IT 怎么做 WHY 为什么 Group luggage tag. 附团队行李卡。 Luggage delivering. 递送行李。 Checking with guide. 与领队确认。 Tag all the luggage and write down room numbers on the tag for delivery. 将团队行李卡拴在所有团队行李上，在