pres4 基于电话的自动缴费.pptVIP

TEL Debit Entries - Case Study Payments 2003 Presented by:Patti Johnson, AAP Client Training Support Fort Knox National Company Karen Welch VP, Call Center Operations Fort Knox National Company Agenda TEL rules Required disclosures during the call New TEL rules, effective June 2003 Who is Fort Knox National Company? Who are our customers? Building customer confidence in telephone-initiated debits Telephone-initiated debit script Frequently asked questions Lessons learned Telephone-Initiated Entries Single-entry consumer debit initiated pursuant to an oral authorization obtained via telep