上海办公楼物业管理服务规范【精品资料】.docVIP

上海办公楼物业管理服务规范 Office Building Property Management Service Criterion 目??? 次 前言............................................................... III 1 范围............................................................... 1 2 规范性引用文件.................................................... 1 3 术语和定义.......................................................... 1 3.1 办公楼? office building........................................... 1 3.2 物业管理? property? management....................................... 1 3.3 顾客? customer..................................................... 1 3.4 突发公共事件? precipitating event........