秘书英语Unit5.pptVIP

教学要求： 掌握接打电话的技巧 学写介绍信 Step I Review What are the seven C’s in writing a business letter? Ask two groups to role play the dialogue in Section 1 of Unit 4. Section 1 Making Answering Phone Calls 背景知识 首先，应尽快向对方说明自己的身份。如果需要找人，应请对方“稍等”，如果被找的人不在，应有礼貌地给予回答； 另外，打电话应使用简洁、明快、有礼貌的语言。掌握了接听电话的礼仪，让对方在秘书亲切的话语中心平气和地谈事情。通话结束后，对方会对公司留有极佳的印象。 Useful expressions : Telephoning Answering the phone Good morning/ afternoon/ evening, Jackson Enterprises, Sally Jones speaking. This is … speaking. How can I help you? Could you speak up, please? Whos speaking, please? Am I speaking to …? Could you spell tha