国际商务交流(第二讲).ppt

LOGO LOGO Interpersonal Communication Skills Contents Interpersonal Communications Nonverbal Communication Listening Using the telephone Participating in meetings Nonverbal Communication P21 paragraph2 A nonverbal message is any message that is not written or spoken. It may accompany a verbal message, or it may occur alone. Nonverbal messages are typically more spontaneous than verbal messages, but that doesn’t mean that they are any less important. paragraph3 Many nonverbal messages have universal meanings (such as a nod of the head to indicate approval or agreement), while others differ widely among cultures. Six most common types of nonverbal communications in business Nonverbal Communication Time Space and Territory Touch Physical Appearance Voice Qualities Body Movement Nonverbal Body Movement P21 paragraph4, 5, 6 Topic sentence of each paragraph Face Gesture Stance Most expressive part Reading of facial expressions Cultural difference Hand and upper-body movements Help illustrate and reinforce verbal message Posture Placement of arms and legs Distribution of weight 注意on the other hand Voice Qualities P22 paragraph3, 4 No one speaks in a monotone. Mono-单一的, 前缀, e.g. monopoly (italicized 斜体的) Voice qualities such as volume, speed, pitch, tone and accent carry both intentional and unintentional messages. Time P22 paragraph6 Time is related not only to culture but also to one’s status within the organization. Punctuality 准时 Attitude toward punctuality Cultures, countries or economies Punctuality is critical, insulting if you are not on time. China, Germany, Hong Kong, Indonesia, Japan, Malaysia, Singapore. Punctuality is highly valued. Australia, Bangladesh, Chile, China, Denmark, Germany, Iran, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Romania, Singapore, South Africa, Sweden, Switzerland, Thailand, Venezuela. Punctuality more laissez faire. Latin America, Middle East, African countries Listening Group Discussion Talk ab