国际商务交流(第二讲).pptVIP

LOGO LOGO Interpersonal Communication Skills Contents Interpersonal Communications Nonverbal Communication Listening Using the telephone Participating in meetings Nonverbal Communication P21 paragraph2 A nonverbal message is any message that is not written or spoken. It may accompany a verbal message, or it may occur alone. Nonverbal messages are typically more spontaneous than verbal messages, but that doesn’t mean that they are any less important. paragraph3 Many nonverbal messages have universal meanings (such as a nod of the head to indicate approval or agreement), while others di