酒店基本英语对话-1.ppt

酒店常用词汇 Front desk/reception 前台/接待处 Front office 前厅部 Public Area 公共区域 Banquet hall 宴会厅 Conference hall 会议室 Business center 商务中心 Bar 酒吧 Lobby Bar 大堂吧 Room service 送餐服务 Cashier’s 收银处 Healthy room 健身房 KTV rooms KTV房 The title of a technical post(职称) 总经理 总经理秘书 行政管家 大堂经理 经理 主管 领班 客房服务员 男/女服务员 文员 接线员 行李生 接待员 GM/General Manager EXE Secretary EXE Housekeeper AM/Assistant Manager Manager Supervisor Captain Floor Attendant Waiter/Waitress Clerk Operator Bell Boy/Bellman Receptionist L/O/G/O Basic English Dialogue For Hotel Be Confident FIRST Turn Up Your Volume SECOND To View This Now we bring you… Basic English Dialogue For Hotel Greeting/问候 Welcome/欢迎 Asking/inquiring 询问/征询 早上好/下午好/晚上好，先生/女士！ Good morning/ afternoon/ evening, sir/ madam! 您好吗，先生？ How are you today, sir? 您好吗？ How do you do! 最近好吗？ How are you (doing)? 很高兴见到你！ Nice to meet/see you! Greeting/问候 欢迎观临本餐厅。 Welcome to our restaurant. 很高兴再次见到您！ We’re glad to see you again.！ 欢迎光临XX饭店。 Welcome to XX Hotel! Welcome/欢迎 Asking/inquiring 询问/征询 可以告诉我您的名字吗？ May I have your name, please? 请告诉我您姓名的首字母。 Your initials, please? 请您在这里签字。 May I have your signature here, sir? 您需要留口信么？ Would you like to leave a message? 您能再说一遍么？ I beg your pardon? 您觉得我们的服务怎么样？ What do you think of our service? Asking/inquiring 询问/征询 能告诉我您的名字/房号么？ May I know your name/room number? 请问您是哪位？（打电话时用） May I know whom I’m talking to? 请让我为您服务，夫人。 May I be of (your) service, madam? 先生，我向您推荐xx。 May I recommend our xx to you, sir? xx怎么样？ How about a xx? 为您预订xx，可以吗？ Would you like me to book you a xx? 您喜欢坐窗边的位置吗？ Would you like to sit by the window? 您来一杯茶吗？ Would you like to have a cup of tea? 夫人，您还有什么需要吗？ Is