客房部英文培训模板.pptVIP

Welcome! HOUSEKEEPING DEPARTMENT 欢迎加入客房部 客房部宗旨 诚实 成长 尊敬 创新 热情 THE FULLERTON SINGAPORE POSITIONING UNIFYINGRICHHERITAGE AND CONTEMPORARY STYLE IN A DYNAMIC LOCATION, SINGAPORE’S OWN FULLERTON HOTEL WITH POPULAR FOOD AND BEVERAGE CONCEPTS, DELIVERED BY PEOPLE THAT CARE. GUIDING PRINCIPLES Customer Loyalty: - Key to our success Effective Leadership and Strong Teamwork: - Critical to delivering results Safety, Security and the Environment: - Not to be compromised Quality with a Profit: - Good business sense Nurturing and Caring Environment: - Employees’ personal fulfillment and professional success “THE FULLERTON WAY” We are Committed to Consistently Deliver Excellence We conduct ourselves in a Professional Manner Fun and Humour is part of our workplace We take Personal Responsibility for all our Actions Teamwork has No Boundaries We Treat Everyone with Care and Respect We will Attract and Retain the Best Talents Take Pride in All That We Do We Embrace and Adapt to Change Communicate Clearly and Effectively to Everyone Do it Right. The First Time We are Empowered to Make Decisions Customers are the Focus in All That We Do We Value and Recognize our People and our Customers We are full of Energy and Enthusiasm Continuous Learning and Improvement is key to our Success We Care and Support our Community We provide a Safe and Secure Environment MISSION FULLERTON WE DELIVER LUXURY AND HOSPITALITY THAT IS INTUITIVELY NATURAL, WARM AND PERSONAL. WE RESPECT TRADITION AND EMBRACE INNOVATION, CREATING A SENSE OF BELONGING FOR OUR CUSTOMERS AND PEOPLE. MISSION DEPARTMENT(HOUSEKEEPING) TO PROVIDE QUALITY SERVICE WITH A CLEAN AND A DEFECT FREE ROOM FOR THE GUEST HOUSEKEEPING DEPARTMENT ORGANISATION CHART Department Introduction/General Rules – Dos and Don’ts 1. Housekeeping Organization a) show organization chart b) explain functions/working hours of each designation c) explain the reporting line 2. Attendance a) Show respective attendance books/sheets. b