郑达川：打造“made in china”酒店品牌(国外英语资料).docVIP

郑达川：打造“made in china”酒店品牌(国外英语资料) In March 18, 2011, known as the sixth Chinese Hotel Starlight Award Chinese Hotel Oscar awards ceremony in Shenzhen OCT East End! The surprise and shock an infinite to the hotel. After the ceremony, a net for the first time Strike while the iron is hot., Starlight Award host -- Shenzhen OCT Hotel Group General Manager Mr. Zheng Dachuan conducted an exclusive interview. Mai point network reporter and Mr. Zheng Dachuan, general manager of Shenzhen overseas Chinese town hotel group photo Mai Dian network: two days to visit down, the overseas Chinese town is very impressive. Each employee, not to mind taking the trouble to explain, every twinkle and smile, make people feel warm from the heart, all the details reveal a surprising working state. Excuse me, Zheng Zong, how does overseas Chinese town manage the staff? What are the good prescription to share with the public? Zheng Dachuan: Although our management company has 5 or 6 years of history, but in fact it is still a relatively young management company, not with intercontinental, Shangri-La and other international brands in the same breath. However, we want to build overseas Chinese town, the future will be a madeinchina brand in china. I am an overseas Chinese, and I want to bring the atmosphere of the international group to our staff. Although the staff here are very simple, language skills may be less than those of international brands of those employees, but they are very human, and make people have madeinchina feeling. I often encourage them to smile in ten steps, greet guests in five steps, and if we always greet guests first and smile first, then this is the ideal condition. In this forum, some experts also said that the current Chinese market, five star hotels, the demand for talent, but talent should not be promoted because they need to act with undue haste, to make up for their lack of experience and training constantly, overseas Chinese town in this area there are many pl